India, once the preferred location for foreign companies to set up business process outsourcing centres (BPOs), is literally losing its voice. Experts point to the shortage of quality workforce in the voice-based BPO industry, which has driven many IT companies, including TCS and Wipro, overseas. Companies are attracted to the ready availability of superior voice talent in Latin American countries like Brazil, Mexico, Argentina and Peru, making them new BPO hotspots. IBM, TCS, Accenture and Unisys have already set up centres in the region.
Recently, Wipro Technologies opened its new global delivery centre at Curitiba in Brazil to serve global and domestic clients. The Curitiba centre will extend Wipro’s IT and BPO portfolio, serving about 20 clients.
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